Service Design

We are all about designing great experiences for those exposed to your business.

Industrial design is a strategic problem-solving process that drives innovation, builds business success and leads to a better quality of life through innovative products, systems, services and experience. -icsid

Our design model applies empathy to the user’s needs, as well as the secondary users who provide these services. The research, application and solutions are more holistic and we aim to meet the needs of the service provider matching technical resources and the practical constraints of business.

If your business has a problematic area that you cannot identify a solution for, this is where the power of design thinking will identify and redefine the unique problem. We use visualisation methods throughout the process of design thinking. By making things visual, there are no boundaries to language. Visually presented language that everyone can understand. Through journey maps and other visual tools we develop a creative solution.

Through exploration and collaboration we can identify innovative opportunities that have never been discovered before. This is true innovation.

Our aim is to solve the identified problem through design thinking and the application of design methods and create a strategy that works. The service and system design can be used throughout many market segments that require a better way of doing business. We help you identify your problems and develop a new process that can improve your service or system in an innovative and fun way.